According to the results of an analysis carried out by the Star Alliance association on passenger service satisfaction on European flights, travellers selected the Croatian national air carrier Croatia Airlines as the best regional member of this; the most highly regarded global airline association. The analysis, which covered the second quarter of 2006, besides Croatia Airlines, also covered Finland’s Blue1, Spain’s Spanair and Slovenia’s Adria Airways. The results of the analysis show that passengers evaluated Croatia Airlines as best in four of five service segments – in-flight service, transfer service, departure punctuality and overall flight evaluation. In the pre-flight service segment, that evaluates the quality of airport services, Zagreb airport shares second place with Madrid airport. Besides the Star Alliance, Croatia Airlines itself has for two years running carried out its own continuous passenger service satisfaction analysis on international flights, and the results show that passengers flying with Croatia Airlines consider it a company that provides a high level of service, both in relation to their expectations and in relation to other companies present on the Croatian market. Croatia Airlines e-mail: pr@croatiaairlines.